Rosalind W.
Rosalind W.
Tulsa, OKMember since November 2018

Reviews (1)


    • Dec 2, 2018
    • Verified Reviewer

    OurTime

    Bad customer service/bad site

    I tried to upgrade my membership first on my phone and then on the website. In both cases, my card was declined. I was using a debit card and it was declined both times even though I had plenty of money on it. I even tried my PayPay account which also had plenty of money. I was only going to sign up for 30 days, but then I got an offer for a discounted 60-day membership.

    After the payments were declined, I called customer service. The man I talked to said that the payment was declined because my email address was mistyped. What does that have to do with the price of tea in China? So I tried again. Still declined.

    I just called again today, and the woman I spoke to wouldn't answer a simple question without my email address. All I wanted to know is, was my payment declined because I wasn't using a credit card? She offered to take my payment over the phone, but I declined because I wanted the discounted six months which the man had told me that they couldn't do over the phone. I gave her the website and she said that she still couldn't answer my question. Then I asked for her supervisor and she said that without my email address she couldn't transfer me to her supervisor.

    This whole thing seems like a scam, or something, to me if they can't answer my simple question or transfer me to a supervisor without my email address. I would not recommend this site to anyone.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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