I went in for for the 3D impressions and ordered my aligners on October 19, 2018. Because I paid in full, my aligners were supposed to be "fast-tracked" and delivered within 4-5 weeks. As of today, November 30, I have no aligners. I called customer service on Wednesday to ask about the hold-up and was told they were being made as we speak. I accepted that answer until my friend, who ordered her aligners on November 02, received hers yesterday. I called back today and just told they are being made. The customer service rep offered to give me a free retainer and when I told him I'm already getting one for free, he was silent. He basically said there was nothing more he could do and would call me IF he received any info regarding my aligners or I can try back on Monday to see IF there are any updates.
I think I want a REFUND!
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Smile Direct Club
Hi Michelle. Thanks for taking the time to leave us a review about your experience. We are disappointed to hear about this. If you need any further assistance, please email us at grinners@smiledirectclub.com. Best, Emily