I signed up for September and got my cologne in October. Not too big of a deal. But it is now November 30th and I still haven’t gotten my October or November shipment. I also tried to contact them about it and no response for several weeks. Regardless if they don’t have the cologne in stock or not, they should not even let you order it. It’s such a great idea for a subscription service. They just fail to capitalize on it.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Martin,
Thank you for posting a review and I’m so sorry to hear that your experience was not of the quality you expected.
We experienced shipping delays last year during our transition to a new warehouse and this greatly affected many of our customers. The warehouse transition is officially over and we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then but know that we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!