I belonged to Scentbird for only a couple of months. My October scent never came even though they sent me a tracking number. After multiple emails, it finally came in November. The same thing happened in November. They finally sent my November scent, but they sent the same October scent. After dozens of emails, they couldn’t figure it out. I finally had enough and canceled my subscription. They don’t have phone customer service and it takes days for them to respond to your email. A lot of times they send you some generic pre-written email.
Bottom Line: No, I would not recommend this to a friend
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Link to this Review
Company Response from
Hi Steven,
Thank you for writing us an honest review about your experience. We had shipping delays last year during the final stage of our warehouse transition and this affected many of our subscribers. I'm sorry for any frustration this may have caused, but I can assure that we are working tirelessly and around the clock to resolve the issues which have contributed to our shipping delays at our processing center, thus we thank you for your understanding on this matter.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)