Pricing seems okay, but don’t expect any customer service. I won’t get their aligners based on my SmileShop experience alone. Even though I made an appointment, checked in, and spoke with two associates, I waited 50 minutes for the scan. Someone who arrived 20 minutes after me was seen first.
Oh, and if you do make a SmileShop appointment, you might be pressured to provide credit card info during booking or scanning - I just ignored this, and the "requirement" was magically waived.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Smile Direct Club
Hi there. Thank you for leaving us this feedback. We're concerned to hear about this. We'll be passing this feedback along to our management team so that they can look into this. Best, Emily