Bev S.
AustraliaMember since December 2018

Reviews (1)


    • Dec 5, 2018
    • Verified Reviewer

    Focallure

    Rip off company

    I ordered a product in early September and the funds were taken from my credit card on the 10th of September. I still haven't received the product. When l contacted them by email I was told the warehouse was behind getting orders out, due to high demand. It is now December and I still haven't received the goods. I have asked for my money back in full, including postage paid, but was told that isn't their police and they would give me a credit. I will never use the credit as I will never shop through them again. I would advise people to not shop with them and for people to let their friends know, as they appear to be a non-trustworthy company.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Comments (2) Link to this Review
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    • Dec 9, 2018

      Tina P,

      Hello,

      We are very sorry for the delay in the order. We had shipped the order on 12th of October. As per the tracking, it has reached your country on the 25th of October. We request you to check with the nearest post office once. If it's not there, we will certainly look into it.

      Thanks.

    • Dec 10, 2018

      Bev S.

      Hi, l did check the post office and nothing there for me to collect. I sent an email to their customer service on the 11/23/2018 advising this. I have made a dispute with my bank on the ground of goods that were not received. All l have asked was for my money back for goods and postage.

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