I was super excited to try Scentbird and signed up for a monthly subscription the first week of November. Their website states that first month subscriptions will be processed within 2-3 business days. However, it is now December and my order is yet to ship. I contacted them on November 28 to inquire about the delay, and their response was that a "replacement" order would be shipped in 7-10 business days. At this rate, my November order won’t be here until the end of December. I’ve all but given up on this company.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from
Hi Rikki,
Thank you for giving us an honest review, I truly appreciate it! I am sorry to hear about your shipment delay last year. I completely understand your apprehensions towards us and the team is grateful for your patience. This will not be ignored and we appreciate the fact that you brought this to our attention. We will continue to strive for improvement most specifically with our shipping processes and communication to our customers.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)