Lynn T.
Napa, CAMember since December 2018

Reviews (1)

    • Dec 5, 2018
    • Verified Reviewer

    One Two Lash

    Terrible customer service

    Overall Experience:

    I watched the presentation by Katy Stoka and was impressed. I was looking for an alternative to eyelash extensions. During checkout, there was a deal to upgrade to a two case purchase, which I did.

    However, my PayPal account was charged three times. Once for the initial one case purchase plus two charges for the two case upgrade. I only wanted one set. I immediately called One Two Cosmetics but it was the weekend with a recording to call on Monday, I called Monday morning, but Customer Service said there is nothing they could do because all three orders were already mailed. The mail has not gone out yet, but I have to wait to receive all three orders and pay return shipping. Not a good way to do business.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Dec 10, 2018

      Company Response from One Two Cosmetics, LLC

      Hello Lynn, Emily here with One Two Cosmetics. Thank you for your review. I am sorry to hear about your frustration in ordering form us. From time to time, our website suggests various add-on offers for your order, these offers are never to replace your intended purchase, but to add on. I apologize if that was not made clear. I am more than happy to make this right for you and issue you a full refund. Please send me an email at Thank you.

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