Alana G.
Boulder, COMember since December 2018

Reviews (1)

    • Dec 6, 2018
    • Verified Reviewer

    24 Hour Fitness

    Fraudulent - they take advantage of people.

    Overall Experience:

    I went on maternity leave in September of this year and my doctor told me in August that I could no longer work out. I called 24 Hour Fitness and requested to have my membership canceled. Instead, the customer service rep told me I could just freeze it. I thought that would be a good idea and I could come back after my leave if I have time.

    Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too). I have spoken to FIVE different customer service representatives (two managers) and have still only been refunded for one month. They told me that I needed to have a doctor's note saying that I had a baby in order to get the rest. My doctor faxed one over to them and still, I have seen nothing. The last representative that I spoke to said that the refund was being processed and I should have it in 3-5 business days. It's been 2.5 weeks. This company steals money from good people. I had a baby, and they took advantage of my situation.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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