The mouthpiece was returned to the address that was given to me. No refund, and I called and was told it went to the wrong address and they found it in the warehouse and I would get a refund. I waited and no refund. I called customer service on 10/29/18, 11/3/18, and 11/13/18 and every time I was told they would contact corporate and I would get an email and a refund. Nothing as of 12/4/18. I was told I could not contact corporate directly as they had no phone number. So evidently this guaranteed refund is a big scam. They just give you the run around until you give up trying. I won't stop just for the principal of it. Unethical businesses should be out of business. I will contact BBB, and I will research and see what else I can do and who else I can contact and report this con to.
Bottom Line: No, I would not recommend this to a friend
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