Reviews (1)

This has been the worst experience. I am a 75-year-old woman living on a small SS check and thought this would be perfect for me, being as the commercial said it was so easy and was only $19.95. When I ordered, I was on the phone for a total of 40 minutes, talking to different people, giving my card number to different people and was exhausted after the process.

When I received the unit, I opened the box and saw it looked way too difficult to operate so I didn't even take the plastic wrapping off. I called the company to tell them I was returning and was not given any specific instructions. After I returned it, my partner passed away and I had to move to my daughter's home in another state. She was helping me with my finances and saw all the charges coming out of my account and inquired. I would have never known why all my money has been taking out if not for her. Not only were they taking $57.94 a month for the machine, they were also taking $39.95 a month for the makeup and INSURANCE on the machine. In the meantime, I am still receiving makeup in the mail, and two months they came busted, makeup all over her mailbox when she picked up the package. I have returned all of the ones I received, even taking the time to properly package the one that was busted.

When we call to find out why I'm still being charged, I get the lecture about my responsibility to call and get approval for sending, which I did, and then being told it wasn't received in their warehouse. Conveniently, the next thing I'm told is my tracking number is needed. I would love to provide it but it is a storage facility in Miami, Florida and I am unable to obtain it at this time, so they refuse to refund me or acknowledge receipt of the unit. After 45 minutes of haggling with them to stop taking money and telling them I'm reporting this to the BBB, she finally says she will cancel. When I ask for the confirmation number for that, she says she can't give me one. I asked for it to be emailed and she can't do that either. After more haggling, I finally get a confirmation number, however, I am still skeptical.

After seeing these reviews, I wanted to write to let others know this scam will take all your money for months and won't let you out of the trap. It's a shame this company takes money from anyone but to make a 75-year-old grieving lady go through these hoops is a disgrace. Thank God I have my daughter to help me because we are continuing forward with letters to Consumer Affairs in all states and BBB. We will not stop until every single cent is refunded!

P.S. After this order was placed, my account was also charged for two more products, which was something to do with travel and dining out. One was $29.95 and the other $19.95. This went on for several months before my daughter discovered this and when calling to cancel, she was told I agreed to these charges when buying Luminess. Never in my life will I ever order online again, because all of this has amounted to two months of my social security.