I purchased a used vehicle from Vroom right about 30 days ago. The process was seamless, and the vehicle was delivered on time and as described. I was thoroughly impressed by this aspect of the business.
I have one major problem with Vroom and will not recommend the service to anyone. When you find a vehicle you like and want to purchase the vehicle, you are required to put down a $500 hold deposit to make the vehicle unavailable for purchase by someone else. If you are not using the $500 as a down payment, they claim they will return the money after purchase. I received my vehicle three weeks ago and still have not received my refund. I have talked with customer service two times in the last 21 days. Both times I have been told that they would ensure accounting would put the money back in my card and I would receive an email letting me know the transaction was complete. They are lying, and I’m thinking this is how they are paying their expenses.
Vroom is not ethical and will not return your funds even when they say they will. Do not purchase from Vroom and avoid at all costs.
Bottom Line: No, I would not recommend this to a friend
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