I signed up for SkinnyFit, I receive the product, but didn't work for me, so I canceled and returned the product. They kept my money of $119.90. I disputed the charge through my bank, but they lied to them, telling them that I never cancel the account. So my bank paid them money back. After that, I call them asking for my money and they told me to email the letter from my bank showing that the dispute was canceled, and I did that.
I call them today (12/5/2018). Now they don't want to refund my money. This company stole my money. I return the product on August 30th and I dispute the charge September 10th. One of the managers was telling me today that I disputed this charge on August 28th, so I put them in a three-way with my bank and my bank tells them that I disputed the charge on September 10th. These people lied to much. My advice to you people, be very careful with this company.
I don't have my order number but have this email:
Danielle P (SkinnyFit)
Nov 28, 17:38 PST
Thank you for reaching out to us.
I did attempt to refund you, as I see the dispute is now closed, but I was not quite able to:
11/28/2018 08:31pm By CRM - Refund Failed by Payment Gateway (PayPal Refund Transaction with an Open Case Not Allowed)
I do want to assure you that we are going to refund your $119.90, but there may be a slight delay in doing so.
I will work with my supervisor to ensure we can refund you in a timely manner, even if it means sending a money order.
We will remain in contact and I look forward to getting you the refund as soon as possible.
Bottom Line: No, I would not recommend this to a friend
Thank you for contacting us and bringing this to our attention. I am happy that were able to get on the phone to clear up any confusion. Customer satisfaction is extremely important to us, so we thank you for your patience and working with us on the best solution!
We were able to successfully refund you via PayPal, and that transaction should show in your account in the next one to two business days. If you have any other questions or if we can help in any way please feel free to reach out to us directly, we are always happy to help!
Thank you for contacting me, I am glad that you were able to help and clear this misunderstanding.
Briana in customer service from SkinnyFit. I would like to request my money back via website since no one will return my calls. Mail me a money order of $95.00 and I will have this ad off. I find your company untruthful and shady.
We will message you shortly!
I tried the trial, which was about $26. This week I noticed a charge of $99 on my credit card. When I called they said I never called to cancel. But the promotion I signed up for was a one-time thing...false advertising. They said they couldn't refund me the entire $99 unless I sent back the teas, which were almost gone. They offered to only refund me half of the money if I kept the remaining tea. Very disappointed! I just basically spent $75 for 48 teas, and that's not what was being promoted.
We sincerely apologize if there was any confusion with our trial terms. Before the checkout process, we break down the trial terms as well as inform you of your trial end date. I am glad I was personally able to help you with refunding you the remaining charge of $49.95 on 3/7/2019.
Customer satisfaction is our number one priority here at SkinnyFit, so if you have any questions or concerns feel free to reach out to us at 1-888-862-1758 and we would be more than happy to help.
Once again, we sincerely apologize for any confusion, and we want to thank you again for giving SkinnyFit a try.
Customer Solutions Manager