Reviews (1)

I signed up for SkinnyFit, I receive the product, but didn't work for me, so I canceled and returned the product. They kept my money of $119.90. I disputed the charge through my bank, but they lied to them, telling them that I never cancel the account. So my bank paid them money back. After that, I call them asking for my money and they told me to email the letter from my bank showing that the dispute was canceled, and I did that.

I call them today (12/5/2018). Now they don't want to refund my money. This company stole my money. I return the product on August 30th and I dispute the charge September 10th. One of the managers was telling me today that I disputed this charge on August 28th, so I put them in a three-way with my bank and my bank tells them that I disputed the charge on September 10th. These people lied to much. My advice to you people, be very careful with this company.

I don't have my order number but have this email:

Danielle P (SkinnyFit)

Nov 28, 17:38 PST

Hi Judith,

Thank you for reaching out to us.

I did attempt to refund you, as I see the dispute is now closed, but I was not quite able to:

11/28/2018 08:31pm By CRM - Refund Failed by Payment Gateway (PayPal Refund Transaction with an Open Case Not Allowed)

I do want to assure you that we are going to refund your $119.90, but there may be a slight delay in doing so.

I will work with my supervisor to ensure we can refund you in a timely manner, even if it means sending a money order.

We will remain in contact and I look forward to getting you the refund as soon as possible.

Sincerely,

Danielle P

Customer Support

Office: 1-888-862-1758

Email: hello@skinnyfit.com