Reviews (1)

Two huge issues with this company. One is the credits they draft from your account. You can’t apply them to sales! This is your actual money, and you are literally penalized for using their credit system. The second is their customer service. Here is a message I sent to them after an hour-long call. It's supposed to be an immediate response, but I never heard back. I have since filed a BBB complaint.

Hello,

I just spent exactly one hour and four min on the phone with your customer service. I’ve been a loyal customer for years. I’ve also, worked in customer service my entire life and have yelled on a call exactly twice, both for my last order with you. The first was the scam with the credits, that makes you a bad business. The second was you switching my address on an order and refusing to properly refund me, that makes you thieves. It’s clear after an hour you don’t care that I will share this story in social media, you don’t care about customer service, but I will 100 % be reporting this to the BBB, and any other agency I can. You have stolen from me.

From the three people I spoke to my understanding of what happen is that one of my items was sold out when I made my purchase. When this happen your system updated the order and put my old address and billing address in! I asked several times for a call to be placed to fedex to switch the address, but the most I got on response was the last manager who said they could try, but it probably wouldn’t work. I deal with FedEx everyday, it would have. I’ve made mistakes and sent things to the wrong place. Infuriated I demanded my money back. I was told, several times that Justfab is incapable of refunding on a card, it would have to be a check in 12 days. You are an international company, this is flat out not true. The guy selling local produce at the farmers market can refund to my card. I don’t claim I handled this well, and I’m ashamed for raising my voice, but I have never, never received such customer service. These were Christmas presents. I don’t have a ton of money, that’s why I let the credits be drafted, a sort of savings account for Christmas presents. Now I don’t have them, or the money for them. I don’t know what I’m going to do. My heart is broken for this, and I am so angry. You took my money, changed my address without permission, and refused to refund me. This is the definition of stealing.

I have no faith this check will ever be sent to me, and if it is it will probably be to the wrong address.