Lin K.
Lin K.
SingaporeMember since December 2018

Reviews (1)


    • Dec 8, 2018
    • Verified Reviewer

    Focallure

    What a load of scam!

    Similar to the rest of the previous buyers, I placed my order two months ago and each time I email their customer service asking about the status and thereafter requested for a full refund, I receive the same response - due to overwhelming orders, they are running low on supply and will process my order in a few days. They didn't even acknowledge my refund request!

    Today, I decided to try tracking my order again online and lo and behold, it says "Order not found." What a total rip-off!

    Future potential customer, please DO NOT purchase anything from this company! They are such cheats!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Comments (4) Link to this Review
    View all 4 commentsHide comments
    • Dec 9, 2018

      Tina P,

      Hello Lin,

      We are really sorry that you had to face such a problem with your order with us. This generally doesn't happen. One of the products ordered is low on supply. We can ship the other two products immediately. Please let me know if it works fine with you.

      Thanks.

    • Dec 11, 2018

      Lin K.

      Hi Tina P.,

      It would be great if you could do that, please. Kindly proceed to ship out the other two items immediately and update me of the expected delivery of the third product. Thanks!

    • Jan 13, 2019

      G M.

      I think we would all be interested to see if they followed through with their response to your complaint. Can you give us an update?

    • Jan 21, 2019

      Lin K.

      Hi G Mc.

      My items finally arrived this week after more than three months, thankfully! I have not tried the products yet so can't say much about them, but I'm just glad I received my order! But yeah...I think this would be the first and last time I purchase anything from them. Not worth the anguish, really...

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-1 of 1