I haven’t received three shipments of perfumes. The website is constantly down, no live person to speak to, EVER! BBB has something like 450 complaints in Washington. They make it impossible to stop the subscription because none of the email addresses work and the app is frozen permanently. This was so very disappointing! I couldn’t wait to try it and now I cannot wait for them to stop stealing my money! This Scentbird crap is a totally SCAM. I hope they implode!
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Bernadette,
Thank you for bringing this to our attention. I'm sorry to hear that you had a bad experience with us last year. After our warehouse transition, we have made improvements to our website and shipping processes as we continuously grow and expand as a company. The team also made a few changes to our cancellation process to make it much more straightforward, so that customers can complete a cancellation on their account without having to contact customer service.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)