Jarod C.
Indianapolis, INMember since December 2018

Reviews (1)


    • Dec 8, 2018
    • Verified Reviewer

    Carvana

    Horrible service

    Overall Experience:

    My advice is to go to a dealership where you can get more information on the car you're trying to purchase. I bought a car from Carvana and the oil was black, then when I called to tell them about it, they told me to get the oil change and they will reimburse me through a claim. So I got the oil change myself and in four months my engine went out. I purchased the extended coverage and they denied my claim. Now I’m stuck with an $18,000 debt. Please don’t buy from these scam artists, they don’t do inspections on the cars they’re selling! Go to a real dealership, do not buy a used rental car. They don’t take care of those cars, and they don’t have to report accidents either! What a lesson learned!

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Dec 11, 2018

      Company Response from Carvana

      Our primary goal is to provide our customers with quality vehicles that have been vetted by our inspection process as we only want the best for our customers. Every vehicle listed on our website has passed our 150-point inspection process, which includes a routine oil change. After reviewing your account, we confirmed an Inspector came out to look further into your engine related issues. Upon examination, it was determined that the damages to your engine were due to improper use of the vehicle. Our warranty does not cover any accidental damage, so we were unable to offer any assistance after further review. If you have any further questions or feedback please reach out of us via phone (800) 333-4554, email or chat seven days a week.


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