A representative from their headquarters reached out and offered to send me a pair of lashes to review their products and make up for my bad experience. I'm really glad she did because the lashes I received are actually a great product! I requested the Runway Lashes, which are dramatic and perfect for any look I do with my eyeshadows. I do have to put some top eyeliner so that there's no space seen between the lash and my waterline since I have not mastered putting them on perfectly, but I always wear top eyeliner anyways so that's not an issue for me. I already prefer these over falsies with glue, they're a way better alternative. This design seems easier to put on since the lash is one piece with two magnets on the ends versus the other designs that are two magnets on two separate pieces.
Bottom line, the product is great! Customer service/website needs some working on.
Bottom Line: Yes, I would recommend this to a friend
4 people found it helpfulLink to this Review
They had a promotion going on for Cyber Week sales where all of their lashes were 50% off. I ordered mine that Thursday and a week later I received an email from PayPal that I had been issued a refund. OneTwo Lash did not even have the decency to email me that the lashes I had ordered were of out stock, or as the Supervisor said, "Discontinued" (why were they still on your website then?!). They could have at least offered to send another pair of lashes or offer a promo code to order another pair for the same offer, but the best they could do was to sign me up for their email list so I would be notified when their next sale would be. UH, NO THANKS. They just want to lure you into buying their products at full price. I will never be ordering from this website again!
Hello Rose, Emily here with One Two Cosmetics. Thank you so much for your feedback. I am so sorry to hear about your experience. I, 100% agree that a "discontinued" style should be removed from the website. It seems like there was a technical glitch and I will ensure that it gets fixed. I want to make sure that this situation is made right for you so that you can in the future write a review after giving the product a fair try. Please send me an email at email@example.com with the style you would like to try out and I promise to make this right for you. I look forward to hearing back.