I purchased a vehicle (~$39,200) on the 4th of October 2018 and funds were collected by Carvana on the 5th of October, 2018, but the title and tag information still were not received on the 6th of December 2018. The temp tag expired the 2nd of December 2018.
I called and Carvana stated the delay was due to DMV, and if my temp tag expired, I could go to DMV and request another temp tag, costs would be reimbursed by Carvana. They also agreed to reimburse my fees if title and tags not received by the expiration of my temp tag. I can't use the vehicle to go on vacation because I have to wait on tags. Temp tags have expired. I can't use the vehicle which was fully paid for on the 5th of October 2018.
I paid on the 5th of October for Tile and Documentation ($119) and Carvana did not submit documents until the 24th of October 2018. I am not arguing the price, but instead the poor delivery on promised document services. If there was a problem, they should have resolved the issue for the customer. (They have an operation in Austin, Texas!!) Now the problem with receiving title and tags becomes MY PROBLEM.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
We are sorry to hear there was a delay in your registration process. We understand the frustration towards your dream car, and then not being able to drive it because the temporary operating plate has expired. That is not the customer experience we wanted you to have and we take full ownership of the situation. We are happy to see you have received your plates and that you were reimbursed for the title and registration fees. From here on out, we hope you are able to enjoy your new ride and please reach out at (800) 333-4554 should anything arise. Thank you for your continued patience and being part of the Carvana family throughout it all.