Kendall L.
Boulder, COMember since December 2018

Reviews (1)


    • Dec 9, 2018
    • Verified Reviewer

    HelloFresh

    Bait and switch

    Overall Experience:

    I signed on for a $59/week plan and was happy at first with the recipes. They were tasty and the instructions were easy for my 11-year-old to follow (although they take way longer to prep than they claim). We did notice that the veggies were often not fresh and we once received shrimp that was inedible. I highly recommend that you avoid ordering seafood from them. It's just not fresh.

    Then they started to introduce "premium" meals, which cost quite a bit extra. I ordered one without realizing it and vowed to pay closer attention in the future. Soon after that, there was a week which I carefully skipped since we had out-of-town guests. But I received an email letting me know my credit card had been charged. I called immediately to tell them not to ship it and they said I had ordered it and they couldn't cancel shipment even though it was several days ahead. Coincidentally they were shipping me two premium meals which added $28 to my weekly bill. I don't even eat steak and had indicated that in my preferences, but they were shipping me steak and lobster which I had not ordered.

    Customer service was completely unapologetic, so I canceled my subscription. This was not the first time I had received the wrong meals and I was no longer comfortable giving them free reign on my credit card. Luckily I was able to dispute the charge with my credit card company.

    HelloFresh won't last long with customer service like this. At best they are ignorant, and at worst they are baiting and switching intentionally.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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