maria greco
Pittsburgh, PAMember since February 2016

Reviews (1)


    • Feb 18, 2016
    • Verified Reviewer

    Theradome

    Major waste of money!

    Overall Experience:

    I did not experience hair growth, but I did notice the rate of hair loss was slowed. Additionally, the hair had more body, HOWEVER, the company SUCKS and is disreputable! At the time I purchased my Theradome, no warranty was provided. When I called about this, I was told I would not have any problems, which was not case. Several times during the year, after I first received my Theradome, I had to call them and their customer service was able to help. Then, about 13 months after I received the device, it stopped working. After many calls, the company mailed me a new battery charger. Still, my device did not work. Only then was I advised that a new warranty program had recently been established for purchasers like me, who had received no warranty. This new program required me to send Theradome a check for $100 or $150 (I can't recall the exact amount), and they would repair my unit!

    I have never received such shoddy, unprofessional treatment! At about the time my Theradome died, my front-load 13 year-old Whirlpool washer died, and though my extended warranty had expired one month prior, Whirlpool sent a tech to my home, who fixed the machine and did not charge me for the repair call, only the needed replacement part.

    If you are interested in laser hair therapy, go to howtoLou.com for directions on making your own device, for less than $100. Or check out other online retailers for devices similar to Theradome, for less than $200. From what I can tell, the major difference seems to be Theradome uses a hard-hat type helmet, while the others use a less-bulky type of head gear.

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

    Link to this Review
    • Feb 1, 2019

      Company Response from Theradome Inc.

      Hi Maria

      We're sorry to hear that you have not had a positive experience with your Theradome. Theradome has always had a 12-month manufacturers warranty and we also offer an extended warranty that also covers accidental damage.

      Theradome PRO LH80 contains 80 medical grade lasers are the only device available that delivers laser scalp penetration at 680-nanometer wavelengths. It's not possible to buy a product for $1-200 that comes close to the laser strength of the Theradome.

      We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

      Theradome Customer Care


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