StyleWe website is a scam. I ordered a Large sized dress on their website (paid $72.50), but the received dress was smaller than normal US Large size. And the color was different from that shown on the computer screen. So I followed their instructions, and being forced to return the dress to their warehouse in China, I paid the expensive shipping cost (paid $23.5). StyleWe recommends using USPS for return shipping on their website. So I did. But this StyleWe recommendation of using USPS was designed as a trap.
USPS only provides online tracking up to its international shipping center in LA. USPS doesn't provide any further tracking once the item leaves US territory. USPS website just shows my return shipping has arrived at its international shipping center and being forwarded to its final destination, which is China. Three months passed. USPS website doesn't show any further tracking update since the item was out of US territory.
Based on this fact, and StyleWe knows this, StyleWe claims that they have not received the returned item and refused to provide any refund. I've exchanged many emails with StyleWe and they always said they haven't received my return, thus no refund. I have spent $96 on both the dress cost and return shipping but am left with nothing. I've emailed them many times, all their staff (Medicine, Elaine, StyleWe CS Team) just played word games, asking for a tracking number and then said USPS tracking is not showing the item have been delivered in China. Of course not, because USPS doesn't track the package in China! It's a very bad experience dealing with StyleWe. The whole setup, their website, and their so-called CS Team, is a scam.
Buyer be aware! I'll share this bad experience with my friends and on social media to make sure honest American people don't fall into these designed cheating scams anymore.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
Link to this Review
Company Response from StyleWe
Hi S Z,
Sorry that you are not satisfied with the item(s).
Purchases (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Normally, we suggest customers use a local postal service for their return, if you use FedEx, DHL or UPS, they might charge high customs fees.
For a money refund.
- Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
Once we have received the return, we will issue the refund per your request.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe