Reviews (1)

I wanted to submit a review on the Carvana.com website but couldn't find a way to do it. They display reviews, but there was no way for me to participate, which I thought was a little weird.

I bought a very nice used 2015 Mitsubishi Outlander Sport.

The process was easy and fast. I like how you can do everything online. Very convenient.

The rep who delivered the car was very nice and provided good customer service.

A few disappointments:

1. They don't give you as a spare key. I wish I had inquired about that earlier. I think it should be standard to give the buyer two keys, so you have a spare.

2. The rep made a point to address the fact that it was not noted online in the description that there were a few minor interior stains. She said someone would contact me about either doing another cleaning/detailing or giving me some sort of credit for it, but I never heard from anyone. Other than that, the car was in good condition in appearance.

3. On the 8th day, my car wouldn't start and eventually figured out it was a dead battery. Batteries aren't included in the warranty, so I had to spend money I didn't have on buying a new battery. I find that very frustrating. I would think they would put in a new battery before selling a car with high mileage. Once again, I wish I had thought to inquire about that before my purchase. It was also very frustrating that it happened the day after the 7-day trial was up.

4. I think a copy of the state inspection should be provided to the customer. I have inquired about this and was told my "local hub" would contact me about it, but they haven't. I would think this could be easily done. Since they do the registration for you (a very nice part of buying through Carvana!), I would think the car would have already passed in inspection before the sale and they could just email me a copy. So far, that has not happened.

Other than what I listed above, I found the process much easier and faster than other dealerships. I would probably do it again, but ask more questions and do a little more research before making the commitment next time. And other than the car battery problem, I do like the car, and it is driving well so far.