Heather S.
Heather S.
IllinoisMember since December 2018

Reviews (1)

    • Dec 12, 2018
    • Verified Reviewer

    One Two Lash

    RIP OFF - do not waste your money!

    Overall Experience:

    I really wanted to like these, and I did at first, but quickly realized they are extremely poor quality. I only wore them three times, and on the fourth time, I noticed lashes on my face all night. When I took them off a few hours later almost all the lashes fell out. I had been very careful with them and made sure I didn't pull on the lashes, and as I said, only wore them a total of four times before they started falling apart. It is disappointing to spend $70 on lashes that are basically disposable. I have fake, glue-on lashes that have lasted years.

    Since I rarely wore them, when they started falling apart it was just under two months since I ordered them, so customer service refused to replace them, saying it was past their "30-day guarantee." This is a horrible way to run a company. All companies replace defective merchandise, which is what I consider these. This response just affirms that they make a very poor quality product and assume they will fall apart after a month.

    They should state on the website that they do not last beyond three uses.

    DO NOT waste your money!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Dec 12, 2018

      Company Response from One Two Cosmetics, LLC

      Hello Heather, Emily here from One Two Cosmetics. Thank you so much for your feedback. I am sorry to hear that your lashes didn't last as long as you expected them to. I just want to remind you that they are individually adhered to the strip, by hand, and must be handled with care, as with any eyelash products. The lashes should only be gently wiped with a cloth, or with the One Two Wash solution, specifically formulated for these lashes. Pulling at the lashes or improperly removing them will cause them to fall out faster. With proper care these lashes can last you many more applications. You are right about our return policy, it is a 30-day guarantee. For this case, I am more than happy to extend it to you if you email me directly at Emily@onetwocosmetics.com Thank you.

Showing 1-1 of 1