You will be charged for your subscription, and you won't get your items. There is also no customer service, so good luck getting your money back. I have filed a complaint with the BBB against Scentbird. Interesting to note that they currently have an F rating with the BBB, as well as a consumer warning issued against them for these same reasons that I have just mentioned. To see for yourself, go to the BBB website and search "Scentbird New York NY."
Bottom Line: No, I would not recommend this to a friend
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Link to this Review
Company Response from
Hi Matt,
Thank you for writing a review and I am sorry to hear your experience wasn't a great one but I hope that your issue has been resolved. I completely understand the frustrations you have about us. To be honest, we have experienced shipping delays in the recent months which we can imagine being frustrating for some. However, we're actively working to improve our shipping processes and communication. We'd never charge customers for products that won't be shipped and we now have dedicated teams to each of our support channels.
We are determined to surpass all challenges that come our way as a start-up company and we will continue to do so :) If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!