Matt K.
OhioMember since December 2018

Reviews (1)


    • Dec 13, 2018
    • Verified Reviewer

    Scentbird

    Worst customer service I've ever had

    Overall Experience:

    Three our of seven months were over a month late. When I contacted their customer service (no phone number), they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF after I ordered it! Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. They would only give SITE CREDIT. Are you kidding me? The most frustrating experience I've had with any service or product. DO NOT USE.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Jun 18, 2019

      Company Response from

      Hi Matt,

      Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care.

      We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse. As a start-up company, we have worked diligently to improve our shipping processes and communication since then and continue to do so in order to make our service better than ever.

      If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!


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