Megan J.
VirginiaMember since December 2018

Reviews (1)


    • Dec 13, 2018
    • Verified Reviewer

    BetterHelp

    Billed fraudulently - STAY AWAY!

    Overall Experience:

    Watch out for this company! Fraud alert, billing for services not rendered! Be careful! Do not to give them your billing information, even if you never contract for any services, because you will be billed. I discovered too late that I had been being billed random different amounts, sometimes once a month and sometimes more, over a period of over six months, even though I never once actually used their services.

    I called to complain, canceled my account and told them I wanted a refund. No surprise, the person who was supposed to get back to me never did, and nothing was ever refunded. I called again with similar results. I reported them to the credit card which had been billed, but it is unlikely I will ever be compensated for any of my losses because I did supply my credit card information. For some reason, once one does this, it doesn't matter what they do or do not provide - legally, they get away with pretending they provided a service and demanding payment. Again, STAY AWAY from this company! They should be rotting in cells somewhere. Grrr! Sorry. Just don't let it happen to you, and at least I will feel something I've done about it benefited someone. Thanks for letting me say my piece, and good luck.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Dec 17, 2018

      Company Response from BetterHelp

      Hi Megan,

      Thanks for your review. You mentioned calling us, but have you been able to send us an email to contact@betterhelp.com? Our support team gets back to all emails within one business day. Please let us know!


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