Jane R.
AustraliaMember since December 2018

Reviews (1)

    • Dec 14, 2018
    • Verified Reviewer



    Be careful. I placed an order over three weeks ago and nothing. I keep sending emails to ask for updates (their tracking service doesn't work), and IF I receive anything at all in return it is a drafted "please wait another few days." I definitely won't be shopping with them again. IF I receive anything at all, let alone it being in working order (after reading other reviews), I'll be very surprised.

    Merry Christmas Focallure. Enjoy my money during your festive season.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Comments (2) Link to this Review
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    • Jan 17, 2019

      Tina P,

      Hello Jane,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.

      I would be thankful to you if you can please share your order number so I can look into the matter.


    • Jan 24, 2019

      Brigitte S.

      I placed an order on January 6th, 2019. I keep asking them for a status on my order and they are giving me the run around. They keep saying it's on his way. I don't believe them at all. I wish I would have found this website and read the reviews. I only placed an order four items so I hope I receive what I ordered.

      The other thing that is bugging me about this is talks about a subscription box. I didn't know they had one so I really hope I will not be charged for this. I will wait until January 25th and if I don't get my order, I will ask my credit company to reimburse me. There is no way I will be paying for something that doesn't look like I will not be receiving. They are the worst company out there. I order from Revolution Beauty all the time and get my orders in an acceptable time frame, and they send it from Europe. I guess my package got sent by ship instead of an airplane.

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