Reviews (1)

I ordered four pairs of socks and after waiting two weeks for them, three were too tight (they run very small despite the fact that I ordered a size up). I am a dancer and have muscular calves, but these are the tightest socks I have ever seen, so wanted to exchange them. But there is no phone number on the receipt or website, and no return shipping label or instructions as to how to get one. You can only email them. I furnished all the information (order number, what I wanted to exchange, etc.) in my email. After repeated emails over several days, I finally got a reply asking me to specify my order number and what I wanted to return. Obviously no one read my email. So I replied and by this time had decided to just return them because this was taking too long. I had to send several emails again over several days.

Finally, after emailing them repeatedly, I got a reply saying I should just donate the socks to charity and they said they had submitted a refund. The refund still has not shown up on my credit card although the charge is there. I am still waiting for the refund. My advice - you can buy socks lots of places and don't have to put up with this really awful customer service to keep your feet warm. Go elsewhere for your socks.