Iryna P.
New YorkMember since December 2018

Reviews (1)


    • Dec 17, 2018
    • Verified Reviewer

    doTERRA

    Horrible customer service

    Overall Experience:

    Extremely disappointing customer service after I've spent thousands of dollars on their website in the past year. After I moved, they shipped my order to the wrong (non-existing) address due to the bug on their own website form. To my immediate request to edit the address, they said it was too late. I had to wait three weeks (!!) for the order to ship across the country twice and return to them before they even considered returning my money. They never ever followed up with me, so I had to constantly email them checking on status. Just terrible!

    After three weeks of me bugging them, they finally initiated a partial return, and I am still waiting for the rest of the money. I am absolutely speechless and disgusted by their lack of professionalism. There was no admitting of their fault, no apology, no follow up, no escalation of a case and no survey about my customer service experience. In our day and age, this is just unacceptable.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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