I tried three times and no luck - it froze up after about 30 minutes. I had to do a fix scan on the comp to be able to get online and download a few cleaning tools. The online support was now available for the stick and they sent an update, after which the FixMeStick worked fine and removed a bunch of other stuff. I will keep the stick and use it monthly as my machine is now running nice.
Bottom Line: Yes, I would recommend this to a friend
