When I called for help, I just knew I would probably get a rep that I couldn't understand, not true. The representative was surprisingly very polite and extremely patient. I asked him to walk me through the install procedure to make sure it was going to work, as the directions that came with the USB FixMeStick were very vague, and they never, of course, can guide you if you have a problem with the sent printed instructions. He took his time with me as I was writing down all his directions as he was giving them to me so I didn't have to call back because I thought there couldn't possibly be another representative that could match his professionalism and knowledge. The code that was on my scan report is FMSMN09369 to help find the rep that assisted me. He deserves honorable mentions.
Bottom Line: Yes, I would recommend this to a friend
