Reviews (1)

Sign up was very easy and contact lenses came on time every month, but unfortunately, those are the only positive comments I can make regarding my experience with Hubble at this time.

In October 2018 my credit card expired, and shortly after, my prescription for lenses also expired. The company continued to run my credit card each and every day for two months and it was declined as it should have been, but then 2 and /2 months later, on 12/16/18, they put through an unauthorized charge on an expired card for an expired lense prescription.

When I contacted customer service via email per California state law, my subscription was canceled, but not before the charge went through. I once again contacted Hubble customer service by phone and spoke to Erin. I was told since we have a credit card on file we can charge it anytime even though it is expired and your prescription is no longer valid. I asked Erin what the expiration date on my card was and she said 10/18, I then asked what day did you charge my account she replied 12/16/18. When I asked Erin if 12/18 was after the expiration date of my card on file she replied, "yes, but that doesn’t matter, we have your information and we can charge your account."

I understand the policy that the subscription with Hubble needs to be canceled, but I certainly didn’t expect a reputable company to charge an expired card.