Reviews (1)

You're welcome for my 100% real experience review everywhere! And all my conversations were recorded for training purposes by Luminess Air LLC Stafford (use them, management included).

110% dissatisfied customer! This is all because of the customer service manager refusing to speak directly with a customer. Along with being dishonest during the entire process! I would like to say that the customer service representative did his best! The supervisors have no time to speak with an upset customer!

On 12/13/18 I called to inquire about my purchase for my daughter (a 45-minute call I might add). They told me it was shipped and should have arrived. Ok...it didn't no surprise due to all the holidays shipping going on.

I told the CSR gentleman that it's very important for me to have it as I need to mail it out ASAP. He excused himself, talked to the supervisor, and came back and said they will ship out another item and it will most likely not make it to me on time for Christmas. I told him I was greatly disappointed even more now! I asked because I can see on their website to expedite the package! He excuses himself and says he can't. I ask him to ask his supervisor, he comes back and says the supervisor said to cancel my order and then reorder it with expedited shipping!

I said that's absurd! I ask for the supervisor to speak with me and guess what folks? The supervisor is too busy to talk with me! I ash the CSR to ask the supervisor to figure something out better for this situation, as I live less than 1 mile away, I wanted to just come in person and sign for it the very same day so I could mail it out. Well, the CSR says his manager said no! I tell them to ask the manager to reship it Priority Mail! He then came back and said now she can do that! Really...

So I waited the four days to receive the product and two days extra because of Christmas shipping issues. I called today, 12/19/18 and he told me it wasn't shipped out until 12/17/18 and it won't make it to me in time! I asked to speak with the manager, he came back and says that they won't talk with me, they are too busy to handle my situation now of after another 30+ minutes wasted in this call today!

I told them to cancel my order. He excuses himself and comes back and says his manager said they cannot cancel my order! So now there is smoke flying out of my ears and I've had enough! I called the location directly and the office manager won't speak with me either!

I choose what companies I buy from and Luminess Direct LLC Stafford will not directly get my money! I have good credit and pay all my bills on time and my creditors love me. I filed a dispute with Mastercard and they assured me I will get my money back!

Hey folks, there's this place called something "_bay" that has the exact product with exceptional service too!