I placed a big order, they didn't send it, so I asked for a refund. When they receive my request, they immediately sent the order, but they send it wrong, so I couldn't receive it. They sent my order in three different packages, without three invoices for each part of the order. And without the invoice, I couldn't pay our taxes, so I couldn't pick it up, it was paid by my company. Now they received back my order, and also have my money, and refuse to refund me for my paid and lost amount! I really don't recommend Focallure!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Focallure, LLC
Hello Lorena,
I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.
I would be thankful to you if you can please share your order number so I can look into the matter.
Thanks.