Geraldine C.
San Diego, CAMember since December 2018

Reviews (1)


    • Dec 22, 2018
    • Verified Reviewer

    TBdress

    Not happy with experience

    Overall Experience:

    I ordered an evening dress from TBdress. I measured myself multiple times to make sure I had my correct measurements, and I used their Sizing Guide that was on the product page to pick my size.

    The dress arrived and it did not fit - it was too tight and I couldn't zip up all the way. It also did not fit correctly. With the shoulders of the dress sitting on my shoulders, the built-in cups landed above my breasts. The waistline was also an inch or two above my natural waist. If I aligned the dress so the built-in cups were on my breast, then shoulders were not sitting right.

    I immediately contacted their customer service (same day as I received the dress) and requested to start the refund process. I've included their actual response here:

    "Thanks for your concern with TB dress.

    For return, you will need to pay extra shipping cost to send it back to China, which is time consuming and not economical.

    You can send it back to us, and we will offer you 50% refund of the price you paid.

    The reason for no full refund for wedding and evening dress category is that,

    firstly, the dress is not premade, but made after you placed the order ,and we have already paid the producing cost to the worker, bought the raw material, and cut the fabric already and the cost can't be taken back if you returned the item for refund.

    Secondly, we have report that 90% returned evening dress or wedding dress will be damaged with strong smell or stain after long term of shipping, thus become useless for us to re-sell ,thus we lost the dress.If full refund, we lost money too without gaining any profit for the back and forth. Returnded dress can only be discarded at the warehouse, or cheaply sold as bargain.

    Thirdly, evening dress or wedding dress are luxury items for one time use only, some customers will return the item after they wear it for the event or wedding, and then return for full refund for some reason,in that case, we lose all.

    So, we made more stricter return policy for evening and wedding category.

    Please refer to the return policy on the website.

    https://www.tbdress.com/help/Returning-Replacement-Refund-356.html#detail1

    If you don't return the dress, we can apply for 20USD as compensation for you.

    Please kindly consider above suggestion careful, and let us know your decision.

    Then we will send you the return address.

    Please note that unauthorized return will not be processed."

    In short, avoid this company and save yourself the headache.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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