Buying a car from Vroom was the worst retail experience of my life. They over promised and under delivered every step of the way. It took me almost a month to get my car as they delayed everything from paperwork to delivery.
Now, I'm trying to get the car titled and registered in my state and Vroom has also proven to be unknowledgeable on how to even do that. They said they'd handle everything, but in actuality, I have to figure all that out and do it.
Oh, and hey Don at Vroom, I'm still waiting for you to send me my missing parts and check you said you would weeks ago.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Vroom, Inc.
Hi Christopher - thanks for providing your feedback. We're sorry to hear about these issues and are working to get our timing back on track. It sounds like you may still need some assistance. If that's the case, please email us at feedback@vroom.com with the full name and phone # used for purchase and we'll escalate your concerns. Thanks for your patience. The Vroom team.