Alex N.
New YorkMember since December 2018

Reviews (1)


    • Dec 26, 2018
    • Verified Reviewer

    SmileDirectClub

    Don’t put yourself through the frustrations

    Overall Experience:

    Every REAL person who has reviewed this company is disappointed in some way. I’ve mainly experienced a high number of two month "mid-course corrections" plans due to MANUFACTURING ISSUES, and one course because my two front teeth were moving outwards. This pushes back your treatment plan extremely, I was told a 6 MONTHS treatment plan and it has been A YEAR AND 2 MONTHS. When this happens, you have no choice but to wear the same trays for WEEKS, and they get very worn out, discolored, sometimes crack.

    I would have reps giving me dental advice, sometimes two different reps would tell me two different things. Also, there has been a rep who never actually put my order for retainers in after a full phone call. The new order of retainers is now over 4 weeks late. I can’t believe their website has 5,000 perfect reviews, I’m definitely going to be looking at bank statements because with how badly this company is ran, I DO NOT TRUST THEM.

    If you are looking to straighten your smile, it’s so true that you need to be constantly checked. My smile is straighter, but I have had my trays out for only a few hours and teeth shifted because when I put trays in they were so tight, this is concerning. I think my teeth could look better. You get what you pay for (cheapness). I think it’s a great concept but should not have its costumers be test dummies for a company that needs to be HIGHLY readjusted.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Dec 27, 2018

      Company Response from Smile Direct Club

      Hi Alex.

      Thank you for taking the time to leave us a review. Since the trays are created to straighten teeth, tightness and soreness is common. After the teeth begin to move, this should lessen or subside altogether. Aligners should be worn for at least 22 hours a day or teeth are likely to shift back to their original position. We're disappointed to hear that you've received conflicting information and would love to help with any issues you're experiencing. Please send us an email at grinners@smiledirectclub.com so that we can assist.

      Best, Emily


Showing 1-1 of 1