Roger B.
KentuckyMember since December 2018

Reviews (1)


    • Dec 28, 2018
    • Verified Reviewer

    Lemonaid Health

    Left at "Next" in video conference for over an hour TWICE!

    I paid the $25, signed in for a video consult, I was "Next in line" for over an hour, then decided to call the number provided, they were closed, MY fault. Then on Saturday at 12:09 pm EST I received a text AND an email stating "The Lemonaid team is online right now. You've already paid. Come back to do your video consultation. Sign in and hit CONTINUE," so signed in at 12:16 pm, I was number 4 in line, at 12:22 pm I was "NEXT IN LINE," and it is now 12:56 pm and NOTHING! Just like yesterday, except today it's NOT my fault. THEY sent me a text AND an email saying "The Lemonaid team is online right now. You've already paid. Come back to do your video consultation. Sign in and hit CONTINUE," so I did exactly that, now I call the number, and get the same recording, they're CLOSED!

    So what is going on here? I'm starting to think all those reviews are fake, and this is a scam, I sure hope not, but what else am I supposed to think? It is now 1:05 pm, almost an hour, ONCE AGAIN! I said I would recommend, but leave the option to write another review tomorrow, and that may change to "do not recommend."

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

    Comments (1) Link to this Review
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    • Dec 31, 2018

      Paul Johnson,

      Roger, we’re very sorry to hear that you had less than a 5-star experience using Lemonaid Health. We apologize for the trouble we had connecting with you initially. It appears you submitted your online visit to us on a weekend, which tends to be a little busier than usual. However, we’re very happy to see that we were able to help you on the following Monday during regular business hours, when we had our full medical team online! Please know that we have fully refunded your visit fee as a thank you for your patience and understanding, and also for taking the time to provide us with your very valuable feedback. Please call us on 415-926-5818 to let us know how else we can improve your 1-star experience to a 5-star experience!

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