I got a virus and needed a bios bootable remover and theirs seemed to be the best available but at cost.
I've spent 9, over 9 hours of my life with this bloody stick.
The first stick, this one failed at 2 hours because these guys didn't design the bloody thing right. It cannot scan Gaijin's War Thunder game files, it locks up. So I paid someone to go back to Walmart for a replacement and wooooooooooo, this one also locked up at War Thunder 2 hours in, what the heck. I had to boot up my infected PC and cut out my war thunder game files to get the bloody stick to work.
I went to bed knackered, left the stick running and get up at 3 am to check and wooooooooooooo, the PC showed all clean.
I booted the PC and the stupid stick had removed nothing at all.
Their customer support by phone is zero and online, well, obviously you can't get online with a buggered PC.
FixMeStick fixed nothing, found nothing, cleared nothing.
Issues - Gaijin War Thunder game files kill the stick.
Virus in my PC as follows - Yandex, sticky notes, search awesome, yes this yes takes 48% system resources.
The stick was utterly useless.
Bottom Line: No, I would not recommend this to a friend
Company Response from FixMeStick Technologies Inc.
Hi Trevor,
Thanks for reaching out. I'm sorry to hear that FixMeStick did not work for you! If you're concerned that you have a virus that the FixMeStick did not detect, please contact us at support@fixmestick.com, and we'd be happy to remotely connect to your computer to manually remove it. Further, if the stick seems to lock up, we typically recommend a factory upgrade of the stick. This updates it to the newest software and will likely fix the issue that you're having. You can view how to complete a factory upgrade here: https://support.fixmestick.com/hc/en-us/articles/360002969893-How-to-Factory-Upgrade-your-FixMeStick.
We look forward to hearing from you!
Best,
Claire