Reviews (1)

I really wanted to like this process of avoiding a dealership. Zero communication after initial purchase communication. Pickup was listed as 4wd, but then after delivery was discovered it wasn’t (Silverado 2500HD Duramax with lift, one would assume it’s 4wd). I called to return, after that phone call I received no responses to emails or calls. I just happened to look out my window one morning before going to the office and saw a car hauler pull up. No heads up at all, if I hadn’t been home, I’m sure this process would be taking even longer. So now 30 days from the start of the process I still don’t have a truck and also don’t have my $10,000 down payment. I received notice mid last week from the lender that the loan was canceled. Every time I’ve called about the return status the two people that handle returns aren’t working. They don’t work weekends and don’t even work some weekdays according to one customer service rep. So if you get lucky and get the vehicle you thought you were buying and don’t have to do a return, it might be ok.

Timeline:

11/26 - initiated purchase.

11/28 - received initial documents.

11/30 - received additional documents.

11/30 - wired funds.

12/10 - vehicle delivered.

12/12 - requested return vehicle was improperly listed as 4wd.

12/18 - vehicle was picked up by the driver with no prior notice I just happened to be home.

12/26 -still no refund.