Patricia D.
Scituate, MAMember since December 2018

Reviews (1)


    • Jan 3, 2019
    • Verified Reviewer

    Carvana

    Not caring about their customers

    Overall Experience:

    I thought this was such an easy way to purchase a vehicle. I am a single mom, always working or doing something for my kids. The process started out on a good note, nice easy website, lots of cars to choose from and finance info was simple to give.

    Then my car, which was going to be delivered on Christmas Eve, was locked from purchase. I was apparently buying a car they didn’t even have the title for. The next car, they told me all of my documents would be transferred to the new car. That was partially true. Some of it was transferred, I got yanked around thinking I was buying a car. They claimed that they never did my employment verification. They had. Then they didn’t get another verification, which I pointed out they had. This went on. Never once did anyone go out of their way to help me after the experience I had had or after each and every mistake. Each issue delayed me getting the vehicle.

    Finally, they have everything. I get my car the next day. I am starting to get excited, until I find out they are waiting for me to schedule my delivery? I was told by the customer service people that I have to wait for the underwriters to review a form before scheduling. It didn’t matter to them one iota that I would have to wait even longer. When I told them to cancel my car, the rep told me to be sure that’s what I want to do but never tried to make it right.

    Thank you, Carvana, for holding my money hostage and wasting my time. People need to know how this large no face company treats people when snags are hit.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Jan 8, 2019

      Company Response from Carvana

      Patricia, we are so sorry for the experience you had working with Carvana to purchase a vehicle from us. This is not the experience we want for our customers to ever have. We want to apologize for the underwriting process not running smoothly in regards to your purchase. Thank you for your feedback so that we can improve this current process. If you are willing to give Carvana another chance, we would love the opportunity to turn your experience around and make it right. Please call us at 800-333-4554.


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