Reviews (1)

I received a sports bag for Christmas and wanted to exchange for another color. I am an avid Athleta customer and buy all my workout wear there. My sister-in-law loves Fabletics so I thought I would check it out. Not only could I not exchange my bag for another color, they didn’t have any other color, but I couldn’t exchange for anything. I needed some thong panties for under yoga pants. They only had M and XL. I could not figure out what size I would be. I was told I could not try them on (over my own panties, of course) and could not exchange or return if they didn’t work. The staff was uninterested and unconcerned about helping me at all. Worst customer service ever. I was going to buy the panties but ended up leaving the store, never to return. I buy a lot of workout clothes. I guess if you are a member you get treated better? A mystery to me. At Athleta, you can try it, workout in it, and if it doesn't work for you, they take it back. Great quality, so I rarely return, unless it’s an online purchase and doesn’t fit. At Soma, an underwear store, I have always tried on panties.

I guess Kate Hudson isn’t involved in the business plan of this company. Good businesses are built on customer service, this one is sorely lacking. The sales girls were ambivalent to me, could be temporary Christmas help. I even asked for a tape measure, they didn’t have one. Regardless, I would never recommend this company to anyone.

It was hard to even give one star.