I ordered a car from these guys for a Christmas gift for my wife. Was promised 12/24 delivery and confirmed twice. I was called on Christmas Eve and told it would be rescheduled for 12/28. Then I was called and was told it would be 12/31. I called to confirm that date and was told it was to be 1/2. Well, I told them to keep it! They don't make cars, they don't repair cars - all they do is transport cars, but it seems they are inept at doing that.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
We truly appreciate you notifying us of your experience. It sounds like what was supposed to be an exciting gift, turned out to be a disappointing experience. We couldn’t be more disappointed to hear that we let you down and hope that you were able to find the perfect vehicle for your wife. In regards to the delays that you experienced, you were clearly not set up with the right expectations either.
Transport delays can happen due to weather, road conditions, breakdowns, etc. and we do our best to properly notify our customers and provide them with next steps. After reviewing your account, we can see that you were not given the correct time frames nor were you provided with the correct expectations. We will be following up with the individuals you spoke with and relay this feedback to ensure we continue on the path of growth. Our hope is that someday we can regain your trust, but for now, we thank you for reaching out and wish you the best with your new vehicle!