Reviews (1)

As soon as I ordered the cycle online, my credit card was hit for two payments. Everything I see says they will not charge until the item is shipped. I immediately called customer service when they opened. The first person could not hear me. Frustrating. So I called back. He could not hear me whenever I started explaining. I could tell there was a lot of noise in the background. I kept saying they had charged me twice and he kept insisting they had only done a pre-authorization charge once, which would reverse. Again frustrating. I asked for a manager and he said they were busy. He gave me an email address to write, which did not work. I found one online, which was different. I canceled my order and told them I wanted both charges reversed. We will see.