I had dropped off the items I was returning and for some reason the store showed that I dropped off three days after actually doing so (of course Christmas was in that time frame). Great products, I just did not need to spend the extra money this time of year. However, my card was charged, and to see that on Christmas Eve is never a good experience. I was frustrated when I found there was no number to call. However, the first working day after I made the complaint Megan responded, got to the cause of the issue, and took care of me. I was ready to cancel the service but her actions reminded me how much I enjoy the service and will be staying. Thank you for your care and attention!
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
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Company Response from bombfell, Inc
Hi John,
Thanks for sharing your story! We're definitely glad that we were able to help rectify this situation.
We're so happy that you're sticking with us! Please let us know if you have any other questions or concerns.
Best,
Team Bombfell