Based on my three separate consultations for invisible aligners, the in-person experience with SmileDirectClub was by far the most comfortable. My first Invisalign consultation was with a young dentist who nearly ripped my mouth apart trying to get a good 3D scan. They wanted $4000 up front with no payment options, and treatment would be six months. My SmileDirectClub consult was with a younger, less experienced dental student, but she was all about that customer service - super positive and reassuring that I would be happy with my results. I walked away with a free whitening kit (which works great!) and an affordable payment plan.
They emailed me a link to see my 3D month-by-month results. I noticed my teeth would develop what’s called an "open bite" - my front top and bottom teeth won’t close all the way by the time the five-month treatment was complete. I was surprised no one bothered to tell me I’ll never be able to bite into a sandwich properly again, but at least my teeth will be straight, right? So I called and canceled, which they tried hard to convince me not to do.
I would recommend SmileDirectClub to anyone with few and minor problems, like if your teeth are spaced too much, or you have a little crowding on the bottom. Otherwise, you’ll probably end up getting Invisalign anyway.
My third consult was with an orthodontist for Invisalign. It was magical, and her wealth of knowledge and experience are the reason I will have her straighten my teeth.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Alex. Thank you for taking the time to leave us this review. We truly appreciate your honest feedback. We typically treat mild to moderate spacing, crowding, and general alignment concerns, so based on the customer's issues our treatment may or may not be the best one. The SmilePlan is provided to the customer prior to treatment so they have the option to decide if they would like to move forward or not. We're always happy to see customers go with the treatment that best suits their needs. If you ever need anything, we're here for you. Feel free to email us at grinners@smiledirectclub.com if you have any questions or concerns. Best, Emily.