Reviews (1)

I'm posting the same review on numerous sites because I know buyers might look in different places for info on a company. I find Vroom would only be appropriate for a person who has done all the research and knows exactly what they want and can handle a sight unseen, limited info car. They also must be patient enough to wait for delivery. My delivery was quick, it arrived within ten days of sending all the final paperwork, I have no complaints in that area.

I bought my car through them because they happened to have the exact car I was looking for. I could only find two others nationwide, and Vroom was the lowest price even with paying for shipping. The only info I had on the car was the listing, and what I found through a VIN search on Google, I couldn't get any more info despite sending emails with questions. My car had no spare key, a missing navigation card, and a missing wheel lock key. I have to replace all those myself.

The car arrived with a very dirty exterior. There was a sticker on the back window that left two huge adhesive/paper lines, it took Goo Gone, time, and a razor blade to remove it all. I couldn't even see out of the windows and had to wash before driving. The interior was fine though. I understand this is what you get with this type of buying and it was shipped from Texas to California, but finding a way to get the car delivered at least a bit clean would make a better impression.

My one real complaint was that the car arrived with a missing nav card, all the packaging was there, but it was empty. When I requested information, I received a curt reply with the original listing stating navigation was not listed. I knew it wasn't listed, but it's standard on the car trim level and every feature is not listed, I thought it might have been misplaced or something. The reply was lacking in tact, it irked me a great deal and left me with a bad taste in my mouth. A better response would have made a huge difference in how I feel about this company.

There is also no inspection paperwork. They state they do a 126-point inspection, but I have no paperwork that it was inspected at all. Ultimately, I got the car I wanted at a very good price. It worked for me because I knew exactly what I wanted. If someone finds the car they want and doesn't need help, the prices are good.