I have ordered the promotional basic pack of three bottles on December 9, 2018 and received the package around December 28th. To my surprise, I was charged for GST at Canadian $9.07 and another Handling fee at Canadian $9.95. I thought that the handling fee/shipping is already paid for when I paid the product online as what the emailed detailed order receipt shows. I am really surprised that these hidden costs were not clarified during the ordering process. I hope GundryMD can clarify this and make their order process more transparent. I hope to be compensated as well for the inconvenience it caused. My wife was mad when she shelved unexpected Canadian $19.02 to pay Canada Post during delivery/pickup. Anyway, it is too early to tell if the supplement works. I’ll keep you updated on my next post.
Bottom Line: No, I would not recommend this to a friend
34 people found it helpful
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Company Response from Gundry MD
Hello Czarjeff, Aria here with Gundry MD. Thank you for your review. I can definitely understand how frustrating it can be when customs charges are incurred on an order. Unfortunately, as these charges come straight from your countries post office, we have no way of controlling how much or if they get incurred on your order. You pay these charges directly to your government's post office and not to Gundry MD. Please keep in mind that customs charges are incurred on about 20% of orders at random. If you would like a full refund for your original purchase price directly from our website, please email me at Aria@gundrymd.com with your order number. Thank you.