The instructions were easy to follow on their website. The tux, shirt, shoes, and accessories were in good shape. Everything fit well, but the sleeves were too long. It was easy to report the issue via the website; their response was very prompted. They had me get the sleeves altered by a local tailor of my choice. Since the tux arrived a few weeks before the wedding, I had enough time to go to the tailor. The Black Tux reimbursed me promptly for the full cost of the alternations. The biggest plus was you don't have to return the tux the day after the wedding like other providers make you do!
Bottom Line: Yes, I would recommend this to a friend